SHIPPING & RETURNS
Shipping costs are clearly identified on the website and communicated to the customer prior to completing the Purchase Contract and are shown in the Customer's personal area until the order is fulfilled.
• within Italy fast delivery 24h– free of charge
• AT/DE/BE/NL fast delivery 2days – 7euro (free shipping on order over 80 euro)
• DK/FR standard shipping 3/5days – 9euro (free shipping on order over 80 euro)
• HR/CZ/HU/PL/SL/ES standard shipping 3/5 days – 11 euro (free shipping on order over 100 euro)
• EE/IE/LV/LT/PT/RO/SK/SE standard shipping 4/6 days – 14 euro (free shipping on order over 100 euro)
UK standard shipping 3/5 days - 11euro (free shipping on order over 100 euro)
For NON-EU Countries: duties, customs clearance charges, taxes of the Customer’s country are not included and are borne by the final consumer.
PRODUCT DELIVERY TIMES AND METHODS
The Company will deliver the Products indicated in the Order to the address indicated by the Customer, deliveries are possible throughout the world. The company will deliver the products requested in the order to the forwarding company and from that time the risk and liability of delay in fulfilling the order falls upon the forwarding company.
Product delivery times: within 7 working days of the business day following receipt of the order for all destination countries. Times are indicative and not strictly binding on Shibui di Raffaella Grisa insofar as depending on the forwarding company. In the event that the packaging and/or products appear to be damaged, or there is a difference in the number of packages, the Customer is required to immediately inform the courier by accepting the delivery WITH RESERVATIONS and asking him/her to note such statement on the delivery receipt. The Customer must immediately and within 7 days notify Shibui di Raffaella Grisa of any damage or problems relating to the physical integrity of the product purchased and its correspondence with the order.
RIGHT OF WITHDRAWAL
Pursuant to Art. 54 of the Consumer Code, the Customer acting as Consumer, within the time limit of 14 (fourteen) working days from the day of delivery of the Product may exercise the right of withdrawal, obtaining the refund of the amounts paid for the purchase of the Product. To exercise the right of withdrawal, the Customer must send, within the time limit indicated in the previous paragraph, a request to firstname.lastname@example.org .
The notice must indicate the order number, the product (s) for which the right of withdrawal is to be exercised, including the reason of the return and the pictures of the product or box, if damaged.
You should wait for the return authorization: you will receive an email including the return authorization to put inside the box.
Return is not available for NON-EU Countries.
After receiving the return authorisation the Customer must return the Product by means of a recorded delivery or a traceable shipment to the following address:
Shibui di Raffaella Grisa corso Racconigi 23, 10139 Torino Italy paying the shipping costs entirely.
It is essential that the goods to be returned are intact to exercise the right of withdrawal.
Once the Product has been received, and it has been seen to be the Company will pay the refund by PayPal only.