SHIPPING & RETURNS
Shipping costs are clearly identified on the website and communicated to the customer prior to completing the Purchase Contract and are shown in the Customer's personal area until the order is fulfilled.
PRODUCT DELIVERY TIMES AND METHODS
The Company will deliver the Products indicated in the Order to the address indicated by the Customer, deliveries are possible throughout the world. The company will deliver the products requested in the order to the forwarding company and from that time the risk and liability of delay in fulfilling the order falls upon the forwarding company.
Product delivery times: within 7 working days of the business day following receipt of the order for all destination countries. Times are indicative and not strictly binding on Shibui di Raffaella Grisa insofar as depending on the forwarding company. In the event that the packaging and/or products appear to be damaged, or there is a difference in the number of packages, the Customer is required to immediately inform the courier by accepting the delivery WITH RESERVATIONS and asking him/her to note such statement on the delivery receipt. The Customer must immediately and within 7 days notify Shibui di Raffaella Grisa of any damage or problems relating to the physical integrity of the product purchased and its correspondence with the order.
RIGHT OF WITHDRAWAL
Pursuant to Art. 54 of the Consumer Code, the Customer acting as Consumer, within the time limit of 14 (fourteen) working days from the day of delivery of the Product may exercise the right of withdrawal, obtaining the full refund of the amounts paid for the purchase of the Product including the shipping costs incurred. In the event that the Customer has chosen to have the Products purchased in a single Order delivered in multiple shipments or in the case of a Product consisting of multiple pieces or lots to be delivered in multiple shipments, the period for exercising the right of withdrawal shall commence with the delivery of the last Product. To exercise the right of withdrawal, the Customer must send, within the time limit indicated in the previous paragraph, the dedicated form published on the Portal.
The notice must indicate the order number, the intention to withdraw from the purchase, the product (s) for which the right of withdrawal is to be exercised, the bank details to receive the credit transfer and an ID. A copy of the tax purchase invoice present in the package must be attached.
Within 14 (fourteen) days of the date of notification of withdrawal in the event of it having been carried out on the portal, the Customer must return the Product by means of a recorded delivery or a traceable shipment to the following address:
Shibui di Raffaella Grisa corso Racconigi 23, 10139 Torino Italy paying the shipping costs entirely.
It is essential that the goods to be returned are intact to exercise the right of withdrawal.
Once the Product has been received, and it has been seen to be the Company will pay the refund by PayPal only.